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Lucila Machado
Self employed counsellor
Lucila Machado Counseling


As you may already be aware, new EU regulations come into force on 25th May 2018, known as the General Data Protection Regulation (GDPR). This regulates how your personal information is held and used. This notice tells you what personal information I hold and why and what your rights are. Once you read it please complete and sign the declaration/ statement of consent at the end.


I do all I can to manage and protect your data, which I store only for specific purposes such as to provide you with up to date information on your counseling appointments or to send you invoices and e-mails with booking or cancelation information or requested reading materials or articles. I always ask you what is your preferred mode of contact. With your consent, I would also retain potentially sensitive information on your health and wellbeing. This is treated as strictly confidential information and is kept anonymously. It will only be disclosed anonymously for supervision purposes and in special cases and with specific written authorization for the purpose of writing and presenting a case study for a post-graduation course in Psychotherapy that I will attend from October 2018.


As a full member of the British Association of Counselling and Psychotherapy (BACP) I abide by the BACP Code of Practice and Ethics Framework. The lawful basis under which I hold and use your information is: Consent. As I hold special category data (i.e. mental and physical health-related information), the Additional Condition under which I hold and use this information is: to fulfill my role as a counselor bound by the BACP an PABC (Professional Association of Biographical Counsellors) codes of practice and ethical framework.


I hold your personal details such as full name and contact details. I also hold mental, physical and well-being information which you shared with me and gave me consent to hold so as to have access to your biographical history. These notes will help me to offer you the best counsel I can and will enable me to reflect and keep a record of the theme of our conversations and of my interventions. These notes will contain your name without your surname and in some cases your initials. I will NOT share your information with anyone else other than my supervisor, and as material for case studies in a post graduation course, in both cases, the information will be shared anonymously. In the possibility that I share your information anonymously for a case study I will ask for your written consent and will explain to you the necessity and benefits of a case study. I may also be required to share information for legal purposes.


I am required to retain your personal information for up to 6 years after we have ended the therapeutic relationship. After this time I will shred all your files.


I am committed to ensuring that your personal data is secure. I keep client notes locked in a filing cabinet and have put in place a security password to prevent unauthorized access to my computers and telephone. I will contact you using the contact preferences you give me in relation to: - Appointment times an - Information required by yourself or related to what we discussed in the session.


GDPR gives you the following rights: - The right to be informed how your information will be held and used.
- The right of access. To see your therapist's records of your personal information, so you know what is held about you and can verify it.
- The right to rectification. To tell your therapist to make changes to your personal information if it is incorrect or incomplete.
- The right to erasure. You can ask your therapist to erase any information they hold about you.
- The right to restrict processing of personal data. You can request limits on how your therapist uses your personal information.
- The right to data portability. Under certain circumstances, you can request a copy of personal information held electronically so you can reuse it in other systems.
- The right to object. To tell your therapist that you don't want them to use certain parts of your information, or only to use it for certain purposes. Rights in relation to automated decision-making and profiling.
- The right to lodge a complaint to the Information Commissioners Office (ICO) if you feel your details are not correct, are not being used in a way that you have given permission for, or if they are being stored when they don't have to be.
Full details of your rights can be found at: Infomation Commissioner's Office website - A guide of the rights
If you wish to exercise any of these rights, please use the contact details given above. If you are dissatisfied with the response you can complain to the ICO. Their contact details are: Information Commissioner's Office


Please note that your therapist has to keep your records for a certain period of time, as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until that period has passed


I have seen this document and understand that you will hold and use my personal information. I also understand why you hold it and how you use it.
I consent to you holding and using my information as outlined above and understand that I may withdraw that consent at any time by emailing me at
I agree to you sharing my name and telephone number with Calmblue Holistic Therapies for booking purposes only

I have read and received a copy of this privacy notice.


NOTE: For children under 16 a parental or guardian signature is required.